Result Summary for Survey:Wellmont.org User Survey

Wellmont.org User Survey

1. Did you find what you were looking for on this website?
	answered question		875
	skipped question		5
		Response Percent	Response Count
Yes		87.0%	761
No		13.0%	114

2. How useful was the information you found?
	answered question											742
	skipped question											138
	Poor				Average					Excellent	Rating Average	Response Count
Please choose one.	0.0% (0)	0.0% (0)	0.7% (5)	1.1% (8)	14.2% (105)	6.5% (48)	12.9% (96)	17.8% (132)	17.4% (129)	29.5% (219)	8.00	742

3. Please rate how strongly you agree or disagree with the following statements.
	answered question						817
	skipped question						63
	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	Rating Average	Response Count
It is easy to navigate through the Wellmont.org website.	32.1% (262)	53.5% (436)	8.0% (65)	3.8% (31)	2.6% (21)	4.09	815
Wellmont.org is a visually attractive website.	33.0% (267)	49.8% (402)	12.6% (102)	2.7% (22)	1.9% (15)	4.09	808
Overall, Wellmont.org is a very useful website.	36.4% (295)	48.3% (392)	10.6% (86)	2.5% (20)	2.2% (18)	4.14	811
I would recommend this website to others.	37.8% (305)	45.8% (370)	11.5% (93)	2.5% (20)	2.4% (19)	4.14	807

4. I am a
	answered question		782
	skipped question		98
		Response Percent	Response Count
healthcare worker		11.3%	88
WHS employee		35.4%	277
patient (current or past)		14.3%	112
healthcare professional		12.3%	96
family or friend of a patient		7.4%	58
job seeker		19.3%	151
viewOther (please specify)			43

5. What is your reason for visiting Wellmont.org today? (check all that apply)
	answered question		223
	skipped question		657
		Response Percent	Response Count
To research a health topic or medical condition.		7.6%	17
To send an e-card to a patient.		2.7%	6
To find visiting information about a hospital/facility.		9.4%	21
To find directions to a hospital/facility.		5.8%	13
To learn about making a charitable contribution.		0.4%	1
To create or view a CaringBridge page.		0.4%	1
To research an individual hospital or facility.		9.4%	21
To access news items about Wellmont Health System.		7.2%	16
To look up events offered at a Wellmont hospital or facility.		4.0%	9
To research job openings.		70.4%	157
To find information about nursing scholarships.		4.9%	11
To communicate a compliment or complaint about Wellmont Health System via the contact form.		0.4%	1
To watch video clips from The Wellmont Connection television show.		1.3%	3
To watch a video about a particular procedure or service offered by Wellmont Health System.		1.3%	3
To visit the online nursery.		1.3%	3
To register for a class or health screening.		0.0%	0
To register for wellness training.		0.0%	0
To schedule an appointment.		0.0%	0
To renew a prescription.		0.4%	1
To pre-register for an outpatient procedure.		0.0%	0
To find a doctor.		4.0%	9
To pay a bill online and/or manage my account.		0.4%	1
To find info on a specific medical service (Cyberknife, Cath Lab, Emergency, etc.)		2.2%	5
To speak with a nurse via Nurse Connection.		0.0%	0
To learn about volunteer opportunities.		4.0%	9
To learn about Wellmont facilities.		15.2%	34
viewOther (please specify)			20

6. At which facility have you been a patient? (check all that apply)
	answered question		118
	skipped question		762
		Response Percent	Response Count
Bristol Regional Medical Center		43.2%	51
Hancock County Hospital		0.0%	0
Hawkins County Memorial Hospital		2.5%	3
Holston Valley Medical Center		50.8%	60
Jenkins Community Hospital		1.7%	2
Lee Regional Medical Center		1.7%	2
Lonesome Pine Hospital		19.5%	23
Mountain View Regional Medical Center		10.2%	12
Takoma Regional Hospital		4.2%	5
Wellmont HealthSouth Inpatient Rehabilitation Facility		0.0%	0
Bristol Surgery Center		11.0%	13
Holston Valley Imaging Center		16.9%	20
Holston Valley Outpatient Center		12.7%	15
Southwest Virginia Regional Cancer Center		0.8%	1
Volunteer Parkway Imaging Center		1.7%	2
Wellmont Hospice House		0.0%	0

7. What is your reason for visiting Wellmont.org today? (check all that apply)
	answered question		107
	skipped question		773
		Response Percent	Response Count
To research a health topic or medical condition.		20.6%	22
To send an e-card to a patient.		2.8%	3
To find visiting information about a hospital/facility.		5.6%	6
To find directions to a hospital/facility.		2.8%	3
To learn about making a charitable contribution.		0.0%	0
To create or view a CaringBridge page.		1.9%	2
To research an individual hospital or facility.		9.3%	10
To access news items about Wellmont Health System.		10.3%	11
To look up events offered at a Wellmont hospital or facility.		4.7%	5
To research job openings.		20.6%	22
To find information about nursing scholarships.		1.9%	2
To communicate a compliment or complaint about Wellmont Health System via the contact form.		3.7%	4
To watch video clips from The Wellmont Connection television show.		3.7%	4
To watch a video about a particular procedure or service offered by Wellmont Health System.		3.7%	4
To visit the online nursery.		1.9%	2
To register for a class or health screening.		1.9%	2
To register for wellness training.		1.9%	2
To schedule an appointment.		3.7%	4
To renew a prescription.		1.9%	2
To pre-register for an outpatient procedure.		1.9%	2
To find a doctor.		15.9%	17
To pay a bill online and/or manage my account.		6.5%	7
To find info on a specific medical service (Cyberknife, Cath Lab, Emergency, etc.)		5.6%	6
To speak with a nurse via Nurse Connection.		0.9%	1
To learn about volunteer opportunities.		4.7%	5
To learn about Wellmont facilities.		10.3%	11
viewOther (please specify)			28

8. What type of healthcare professional or healthcare worker are you?
	answered question		447
	skipped question		433
		Response Percent	Response Count
doctor		3.1%	14
nurse		40.5%	181
hospital administrator		1.8%	8
support staff		54.6%	244

9. What is your reason for visiting Wellmont.org today? (check all that apply)
	answered question		408
	skipped question		472
		Response Percent	Response Count
Looking for job opportunties.		38.5%	157
Applying for a job.		4.2%	17
Looking for directions to a Wellmont facility.		2.0%	8
Researching Wellmont Health System.		14.2%	58
Researching a Wellmont facility.		6.9%	28
To login to Wellnet.		38.2%	156
To access physician applications.		7.8%	32
To access the physician directory.		9.8%	40
viewOther (please specify)			68

10. How often do you visit the Wellmont.org website?
	answered question		802
	skipped question		78
		Response Percent	Response Count
This is my first visit		16.1%	129
Daily		22.9%	184
Weekly		27.4%	220
Monthly		15.2%	122
Several times a year		12.0%	96
Once or twice a year		5.1%	41
Less than once a year		1.2%	10

11. I am
	answered question		794
	skipped question		86
		Response Percent	Response Count
male		16.9%	134
female		83.1%	660

12. I am in the following age range
	answered question		799
	skipped question		81
		Response Percent	Response Count
0-18		0.5%	4
19-21		2.1%	17
22-25		7.1%	57
26-30		10.5%	84
31-35		12.3%	98
36-40		15.8%	126
41-45		14.9%	119
46-50		13.1%	105
51-60		19.5%	156
61-65		3.3%	26
66-70		0.6%	5
71+		0.3%	2

13. I live in
	answered question		775
	skipped question		105
		Response Percent	Response Count
KY		1.7%	13
TN		64.9%	503
VA		33.2%	257
WV		0.3%	2
viewOther (please specify)			18

14. Please list any features you think we could add or improve to make this website better.
	answered question	249
	skipped question	631
		Response Count
view		249

15. Please provide any additional comments or suggestions you may have about Wellmont.org.
	answered question	169
	skipped question	711
		Response Count
view		169

16. Please enter your email address so you can be notified if you are the winner of one of the $50 Target gift cards.
	answered question	685
	skipped question	195
		Response Count
view		685